Q: What sizing are your Teeny and Full bottoms? A: Please refer to our fit guide to best answer this question.
Q: Do you sell separates? A: Yes
Q: Are your products true to size? A: Please refer to our fit guide to best answer this question.
Q: What is your return policy? A: Please email us at firstname.lastname@example.org with your Order Number. You have 30 days to return your item as long as it is unworn, unwashed, and tags are attached. Final sale items are not elegible for returns.
Q: How do I know once my order has shipped? A: You will receive an email with your tracking information once your order has shipped.
Q: How long does it take for my return to be processed? A: Please allow up to 14 days from the time we receive your request to process your credit.
Q: What payment methods do you accept? A: We accept American Express, Discover, JCB, MasterCard, Visa. Oh, and of course, store credit or gift cards.
Q: What do I need to include in my return? A: Please include the products you would like to return and the RMA form you fill out after emailing email@example.com.
Q:What are my shipping options? A: You may choose $10 ground shipping. $15 2-day shipping, or $25 overnight shipping. When you spend $150 or more you receive FREE shipping.
Q: Do you ship internationally? A: We can do a personal order for you but we are not responsible for any additional duties, taxes or fees levied by border government or customs agents. There are also no returns on international orders.
PilyQ strives to attract, hire, motivate and retain the best talent in order to achieve excellence in all aspects of our business. We believe that every employee is an ambassador for the company, for which we maintain the highest standards of design, quality and service.
For information on employment opportunities and internships, please contact us at the address below.
PilyQ Corporate Office 11760 Sorrento Valley Road Suite L San Diego, CA 92121 United States T: +1 858.901.1922 E: firstname.lastname@example.org
Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed on Fridays, weekends or holidays will be processed and shipped within two business days.
PilyQ does not ship internationally at this time.
SHIPPING RATES & DELIVERY
DOMESTIC (excluding Alaska and Hawaii)
FedEx Ground (1-5 business days, depending on proximity) - FREE FedEx 2 Day (2-3 business days) – $15 flat rate shipping FedEx Standard Overnight (1-2 business days) – $25 flat rate shipping
ALASKA AND HAWAII
FedEx 2 Day (2-3 business days) - $25 flat rate
ORDERS MUST BE PLACED BEFORE 11AM PST FOR FEDEX 2-DAY AND OVERNIGHT TO BE SHIPPED OUT THE SAME DAY
If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of the delivered date of your purchase - unless otherwise noted during a sale period or unless item is marked FINAL SALE. All sale and flash sale items are FINAL SALE with no returns.
Please contact customer service at email@example.com for a return. We will issue you an RMA number and this number must be included on the package when you are returning. We do not cover return shipping and we suggest using a return-shipping carrier with tracking, as we will not be responsible for returns lost in the mail. If you sent an item back to us without an RMA approval, your items will be sent back to you.
Unless the item is defective, the product must not be worn, washed or otherwise used. Products must be returned in a like new condition. All swimwear products must be returned with tags and sanitary liner attached. Apparel items must have their tags, not be worn, washed or otherwise used.
We do not offer direct exchanges. If you wish to exchange your product, please return the undesired items for a refund and place a new order on our website.
Original shipping charges will not be refunded unless the return items are deemed defective.
Please allow up to 14 days for returns to be processed. Return will be applied to method of original purchase.
Send Returns & Exchanges To:
PilyQ Web Returns RMA# 11760 Sorrento Valley Road Suite L San Diego, CA 92121
TERMS & CONDITIONS OF USE / LEGAL NOTICE
IMPORTANT! Please carefully read the following terms and conditions ("Terms") governing your use (including access, browsing and/or use of any interactive features) of those portions of the PilyQ website accessible at www.pilyq.com, as well as and including any other PilyQ websites or web pages accessible through the PilyQ website or other promotional websites PilyQ hosts or sponsors such as minisites or pages on third party social networking services, directed at consumers in the United States (collectively the "Sites").
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.
2. Ownership Rights/Use of Sites Materials
PilyQ LLC and/or its worldwide affiliates ("PilyQ") own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
PilyQ owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. PilyQ also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of PilyQ's copyright and other proprietary rights.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of PilyQ. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.
3. Disclaimer/Limitation on Liability
Use of and browsing in the Sites are at your own risk. Neither PilyQ nor any party representing or otherwise affiliated with PilyQ in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as "as is" basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.
PilyQ is not responsible for third party websites that link to or from the Sites. PilyQ does not endorse any such sites or the goods or services offered on such sites. PilyQ disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. PilyQ shall not be held liable or responsible for the content of any sites that link to or from the Sites.
5. Accuracy of Information
PilyQ takes reasonable steps to ensure the accuracy of the information included in the Sites. However, PilyQ takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
6. No Waiver
The failure on the part of PilyQ to enforce any part of these Terms shall not constitute a waiver of any of PilyQ's rights hereunder for past or future actions.
Any dispute over the content or use of the Sites shall be governed by the substantive laws of the United States and the State of California, and the jurisdiction and venue of any such action shall be vested solely in the federal and state courts of California.
PilyQ may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms. The Sites are not intended to provide any medical information about the skin or otherwise.
BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
2. Collection and Use of Information
a. Personal Information
While users can view our website by browsing anonymously, we collect identifiable personal information ("Personal Information") about Sites users when they voluntarily provide it to make purchases from the Sites, voluntarily register or otherwise sign up with the Sites, or contact us via the Sites. Sites users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of PilyQ products. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you and to streamline future purchases. We may combine Personal Information we collect on the Sites with other information we collect offline about users to better tailor marketing or website content or for other purposes, such as internal research. For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 6 below.
b. Non-Personal Information
We collect certain aggregate and non-personal information when you visit the Sites. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.
When you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service or to protect our service, sites, users or others.
We also may collect aggregate and non-personal information through "cookies" or "web beacons," as explained below.
Cookies: Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the websites are of greatest interest to the user. The deposit of cookies by the Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.
Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to decline cookies, some of the functionality of the Sites may be impaired.
Web Beacons: Web beacons, also known as "clear gifs," "one-pixel gifs," "web bugs," "Internet tags" or "pixel tags," are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, or third parties working on our behalf, to gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or websites, and by gathering information about the sites you visit before and after visiting our websites. We use log files to store the data that is collected through Web beacons.
3. Sharing of Personal Information
Subject to the following paragraphs and the disclosures discussed in them, we will neither disclose nor sell any information about you to a party unaffiliated with us unless (i) required to do so by law or legal process; (ii) required to do so by law enforcement authorities or other government officials; (iii) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity; (iv) we reasonably believe that you have used information from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (v) we believe the law in good faith requires such disclosure.
We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering the Sites, delivery of products requested or ordered by you, and delivery of marketing or other communications to you about our products, services or special events. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.
We may also share your Personal Information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.
For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 6 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations. For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.
4. Unsolicited Materials
Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information. However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our websites, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.
6. Opting Out of Marketing Communications
You may choose to unsubscribe from marketing emails by sending an email to firstname.lastname@example.org or by utilizing the unsubscribe link on our marketing emails. Please note that any requests may take up to six to eight weeks to become effective. If you choose to opt-out not only of emails, but all other forms of marketing communications as well, please contact us at 1.858.901.1922.
Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement.
7. Corporate Change of Control
Personal Information collected over the Sites may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.
8. Children's Privacy
The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old. If you believe that we might have any Personal Information from or about anyone under the age of 13, please reach us at the contact information provided below under section 11.
10. Your California Privacy Rights
California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to email@example.com or by phone at 1.858.901.1922. We will respond to these requests for the list within 30 days. Written requests may be sent to PilyQ LLC, 4212 Calle Mar de Ballenas, San Diego, CA 92130, Attn: Consumer Relations. Requests for this information that come to us through other channels may result in a delayed response.
11. Contacting Us
* Sending an email to firstname.lastname@example.org * Calling us at 1.858.901.1922 * Writing us at 11760 Sorrento Valley Road, Suite L San Diego, CA 92121 Attn: Consumer Relations.