PilyQ strives to attract, hire, motivate and retain the best talent in order to achieve excellence in all aspects of our business. We believe that every employee is an ambassador for the company, for which we maintain the highest standards of design, quality and service.
For information on employment opportunities and internships, please contact us at the address below.
11760 Sorrento Valley Road Suite L
San Diego, CA 92121
T: +1 858.901.1922
Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed on Fridays, weekends or holidays will be processed and shipped within two business days.
PilyQ does not ship internationally at this time.
SHIPPING RATES & DELIVERY
DOMESTIC (excluding Alaska and Hawaii)
FedEx Ground (1-5 business days, depending on proximity) - FREE
FedEx 2 Day (2-3 business days) – $15 flat rate shipping
FedEx Standard Overnight (1-2 business days) – $25 flat rate shipping
ALASKA AND HAWAII
FedEx 2 Day (2-3 business days) - $25 flat rate
ORDERS MUST BE PLACED BEFORE 11AM PST FOR FEDEX 2-DAY AND OVERNIGHT TO BE SHIPPED OUT THE SAME DAY
If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of the delivered date of your purchase - unless otherwise noted during a sale period or unless item is marked FINAL SALE. All sale and flash sale items are FINAL SALE with no returns.
Please contact customer service at firstname.lastname@example.org for a return. We will issue you an RMA number and this number must be included on the package when you are returning. We do not cover return shipping and we suggest using a return-shipping carrier with tracking, as we will not be responsible for returns lost in the mail. If you sent an item back to us without an RMA approval, your items will be sent back to you.
Unless the item is defective, the product must not be worn, washed or otherwise used. Products must be returned in a like new condition. All swimwear products must be returned with tags and sanitary liner attached. Apparel items must have their tags, not be worn, washed or otherwise used.
We do not offer direct exchanges. If you wish to exchange your product, please return the undesired items for a refund and place a new order on our website.
Original shipping charges will not be refunded unless the return items are deemed defective.
Please allow up to 14 days for returns to be processed. Return will be applied to method of original purchase.
Send Returns & Exchanges To:
PilyQ Web Returns
11760 Sorrento Valley Road
San Diego, CA 92121